1. If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you to ship item back to us through regular airmail.
2. If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.
How to do with physical damaged Items?
If the item is damaged by yourself, we can not provide exchange service for you. However, you can return for repair.
What should you do before returning for replacement?
You need to contact our customer service and tell us your problem, such as what’s wrong with your item and what you want us to do for you.
Which shipping option should you choose for returning items?
After your item is confirmed to match our policy of returning, we will inform you of shipping item back to us with simple airmail or EMS. Pay attention that NO DHL, UPS, TNT, FedEx or any other express. See shipping options for return items aboved.
How will we do after receiving your return?
You need to keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and inform you after everything is done. Please remember to check your email from time to time.